Holiday Inn Express Kuala Lumpur City Centre by IHG

Location, staff and cleanliness

Great location, breakfast was really good. The room.was spotless and very comfortable. No complaints at all

Welcoming,cleanliness and breakfast buffet. Special thanks to the one doing our room amd also to Hassan from FO

Great Location: some good restaurants behind and close to the hotel. 10 mins walk to Bukit Bintang. 5 mins drive to Pavillion KL Mall and 10 mins drive to Suria KLCC Mall. Great Reception team: specially Manoj (the Manager), Nada, Kabir and Ganesh were very professional, kind and helpful. I had to book and check-into Holiday Inn Express KL the same day I landed on KL after I was disapponted by another booked accomodation (an unacceptable apartment to stay that I have already raised a complaint to booking.com and still waiting for my refund). I am so glad that I chose Holiday Inn Express that evening. When we checked-in it was time for breaking our fasts as it Ramadan. We were provided with water bottle. As a family with an elderly parent, we felt comfortable and safe in that environment with 24-hour helpdesk. Liked their en-suite shower room. Breakfast/Restaurant: welcoming staff at their restaurant specially Ganesh. Varities of fruits and bakery items.

Hotel was located very centrally, a short walk to the nearest monorail station and just a few minutes walk away from Bukit Bintang and Pavilion. Within 1 minute walk from the hotel there is a convenience store, McDonalds and supermarket. If you are coming by taxi the fact that the hotel is located so centrally may mean you get stuck in significant traffic on your way to/from the hotel at peak hour. Check-in was friendly and efficient and my room was quite large with plenty of space for storing luggage and a desk with an office chair along with tea and coffee and bottled water. Only basic amenities were supplied in the bathroom but you could ask the front desk if you needed anything else. Breakfast was pretty good and had a good selection of dishes including both Asian and Western options. The breakfast area is large but it's a large hotel so it does get busy. I used the coin laundry which worked well, you can buy tokens from the front desk. Overall it was a good place to stay in a great location.